Shipping policy

1. Order Processing Time

  • All orders are processed within 2–4 business days (excluding Sundays and public holidays) after receiving your order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume or unforeseen circumstances, shipments may be delayed. We will notify you in such cases.

2. Shipping Coverage

  • We currently ship across India.

  • International shipping is not available at the moment.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on:

    • Delivery location

    • Weight & size of the products

    • Order value

  • Bulk / B2B orders may have different shipping charges. Our team may contact you to confirm freight details before dispatch.

4. Estimated Delivery Time

  • Metro Cities: 3–6 business days

  • Non-Metro Cities: 5–9 business days

  • Remote Areas: 7–12 business days

Delivery times may vary depending on courier partner and location.

5. Shipment Confirmation & Tracking

  • Once your order is shipped, you will receive a shipment confirmation message/email with tracking details.

  • Tracking information will become active within 24 hours.

6. Packaging

  • All household cleaning products are securely packed to prevent leakage or damage during transit.

7. Damaged or Lost Shipments

  • If your order arrives damaged, leaked, or broken, please contact us within 48 hours of delivery.

  • Share unboxing video/photos clearly showing the damage for verification.

  • We are not responsible for damages caused after delivery.

8. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are correct.

  • Orders returned due to incorrect address, incomplete details, or repeated delivery attempts may incur re-shipping charges.

9. Delays Due to External Factors

We are not responsible for delays caused by:

  • Natural disasters

  • Government restrictions

  • Courier service disruptions

  • Regional lockdowns

10. Contact Us

If you have any questions regarding shipping, you can contact us at:

📞 Phone: 9354205729 / 9999273450
📧 Email: humgenterprises@gmail.com
🏢 Business Hours: Monday – Saturday (10 AM – 6 PM)